Privacy Policy

1. Overview

Crown & Key Realty LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website https://crownandkeyrealty.net and use our real estate services, including our internal transaction coordination tools such as Dotloop integration.

2. Information We Collect

We collect several types of information to provide and improve our services:

Contact Information

• Name, email address, and phone number you provide
• Mailing address and location preferences

Property-Related Information

• Property addresses and descriptions
• Home features, preferences, and search criteria
• Valuation requests and comparative market analysis data

Website Usage Data

• IP address, device type, and browser information
• Pages visited, time spent, and interactions
• Cookies and similar tracking technologies

Transaction Coordination Information (Dotloop Integration)

• Transaction status, timelines, and milestones
• Property addresses and transaction details
• Participant names, emails, and contact information (buyers, sellers, agents, lenders, title companies)
• Document metadata and transaction notes
• This information is collected and used only as needed for transaction coordination, compliance, and internal reporting

3. How We Use Information

We use the information we collect for the following purposes:

• Service Delivery: To respond to inquiries, provide property valuations (CMAs), rental analyses, and support your listing or home-buying process
• Transaction Coordination: To manage real estate transactions, coordinate with all parties, ensure compliance with regulations, and track transaction milestones
• Internal Reporting: To monitor agent production, track pipeline status, and generate performance analytics for business improvement
• Communication: To send updates, market reports, appointment reminders, and respond to your requests
• Website Improvement: To analyze usage patterns and improve our services, features, and user experience
• Security & Compliance: To prevent fraud, ensure security, and comply with legal obligations

4. How We Share Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers & Vendors: We share information with third-party service providers who perform services on our behalf, including:
  • Customer relationship management (CRM) platforms
  • Email and SMS communication tools
  • Website hosting and analytics services
  • Transaction management platforms like Dotloop
  • These providers are contractually obligated to protect your information and use it only for authorized purposes
• Agents & Contractors: With our licensed real estate agents and independent contractors as necessary to provide services to you
• Legal Requirements: When required by law, regulation, court order, subpoena, or to protect our rights, property, or safety, or that of others
• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations
• With Your Consent: For any other purpose with your explicit consent

5. Cookies & Analytics

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. Cookies are small data files stored on your device. We use both session cookies (temporary) and persistent cookies (remain after you close your browser).

You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of our website. We may also use third-party analytics services like Google Analytics to help us understand how visitors use our site.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including business operations, legal obligations, compliance with real estate regulations, and transaction record-keeping requirements. When information is no longer needed, we securely delete or anonymize it. Transaction records may be retained longer to comply with state and federal real estate regulations.

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Access controls and least-privilege principles for staff and systems
• Secure passwords and multi-factor authentication (MFA) where available
• Encrypted data transmission (SSL/TLS) on our website
• Regular review of vendor security practices and compliance

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Choices & Rights

You have the following rights regarding your personal information:

• Access & Correction: You may request access to or correction of your personal information by contacting us
• Deletion: You may request deletion of your personal information, subject to legal and transaction record retention requirements
• Opt-Out of Marketing: You can opt out of marketing communications at any time:
  • For SMS: Reply STOP to any text message
  • For Email: Click the "Unsubscribe" link at the bottom of any marketing email
• Cookie Management: Adjust your browser settings to control cookies

Please note that opting out of marketing communications will not affect transactional or service-related messages (e.g., appointment confirmations, transaction updates).

9. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: